Website Conditions

Website Conditions

We ask you to read our booking terms and conditions, and in particular our General Conditions of Carriage for Passengers and Baggage, which are incorporated in full into these conditions. You will be asked to confirm that you have read, understood and accepted them before your booking can be completed and confirmed.

All travel remains subject to bmi regional’s General Conditions of Carriage for Passengers and Baggage, and as such prevail in the event of inconsistency with these booking terms and conditions.

Passengers are also advised to read the regulations applicable to liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. You may access a summary of the relevant provisions affecting your rights under Community legislation and the Montreal Convention here.

1. Reservations and ticketing

We can accept bookings up to 357 days out, right up until 3 hours before travel.
A maximum of 9 passengers can be booked online in any bmi regional booking. To book more than 9 passengers in one booking please contact group reservations on 0330 333 7998.

We always endeavour to contact passengers about flight changes via email but by agreeing to our terms and conditions it is your responsibility to check that your flight is still operating at the original time. bmi regional strongly recommend that you check your flight details within 14 days of travel and also check your emails on a regular basis to ensure that no changes have been made to your original flight details.

Passengers can reconfirm their bookings by calling our UK Customer Contact Centre.
-Tel (UK Callers): 0330 333 7998
– Tel (International Callers): +44 330 333 7998

2. Fares

bmi regional’s online booking facility works on the logic of showing the lowest possible fares on all flights within your selected travel dates. Flight availability changes dynamically as and when seats are purchased or cancelled by travellers.

PUBLISHED FARE CLASS K, E, L, T, S, W, V, N, Q, G, O, H, U, M, B, D, C Y, X
Penalties –
 Name Changes  No names changes are permitted on any class of  ticket.

3. Currency

Fares booked online are quoted in the currency of the country of departure.

4. Method of payment

Payment can be made using the following debit cards (these cards do not incur a booking fee): Switch/Maestro, Visa Delta, Solo, Visa Electron; and the following credit cards: Visa, MasterCard (including the bmi MasterCard), American Express, Diners Club, Eurocard, UATP/Airplus. All bmi regional bookings made by credit card will be subject to an additional charge of £6.50/€8.00/11CHF/65DKK or SEK per person.

For bookings on e-ticket routes we accept Switch/Maestro and Solo right up until the last booking time. Switch/Maestro or Solo cards are accepted for UK originating bookings only.

It is possible to make a booking using a third party credit card, i.e. a booking using a credit card not belonging to one of the passengers. In such cases the credit card holder’s name and billing address have to be supplied during payment online. Please note that third party credit card bookings made online will not be accepted within 48 hours of travel. To make a booking using a third party credit card within 48 hours of travel card please call our Customer Contact Centre on UK 0330 333 7998 or ex UK +44 330 333 7998.
Please note that any credit card fees are non-refundable unless the booking is cancelled within 24 hours – see refunds below.

5. Taxes, fees, charges and surcharges

In addition to the fare for your journey, you must pay any taxes, fees and charges imposed on us by Government or other authority, including the operator of an airport for which we are obliged to collect from you or pay in respect of you and your flight together with the surcharges highlighted below. When you make your reservation we will tell you about any taxes, fees and charges including surcharges not included in the fare and they will normally be shown separately on the flight confirmation document and/or receipt. Details of these are explained:

Passenger Service Charge: this is a charge established and levied by the airport authorities for passenger facilities and services provided. For example: Terminal concourses, security, toilets etc.

UK Air Passenger Duty: this duty is collected on all departures from UK airports. This is imposed by the British Government.

Fuel Surcharge: a fuel surcharge is charge on all tickets. This surcharge may fluctuate depending on market conditions.

Taxes, fees and charges change constantly and can be imposed or altered after the date we have confirmed your reservation and allocated a booking reference. This does not apply to surcharges which shall be fixed as at the date your reservation is confirmed and a booking reference allocated. If any taxes, fees or charges (other than surcharges) you paid to us at the time your reservation was confirmed and a booking reference was allocated, are then abolished or reduced, you will be entitled to claim a refund from us.

If you do not use your confirmed reservation, you will be entitled to claim a refund of any taxes, fees and charges which you have paid, less an administration fee.

Bookings made via the Customer Contact Centre or at the airports will be subject to a £10 /€15 (or local currency equivalent) per passenger per sector administration fee.

6. Ticket type and paper ticket charges

All bmi regional routes are e-ticket routes and as such an electronic ticket will be issued as standard.
For more information on e-ticket routes please visit e-tickets.

7. Changes to tickets

Certain tickets allow changes to the itinerary either free of charge or for a fee, depending on the original cost and booking class of the ticket. Full details of the fare rules for each sector of the chosen journey can be found at each stage of the booking process, however please be sure to check the details thoroughly at the payment stage. If you have any queries about ticket changes please contact us.

8. Cancellations and refunds

Certain tickets allow full refunds depending on the original cost of the ticket. A refund administration charge of £35.00 per person, per ticket applies to all fares, excluding fully flexible fares.

This administration charge will be collected from any monies due to be refunded back to you from your ticket, dependant on the fare rules, including taxes, fees and charges. If the refund amount due is less than the £35.00 refund administration charge then no refund will be given.
Please note that any credit card fee is non-refundable unless the booking has been cancelled within 24 hours.

Full details of the fare rules for each sector of the chosen journey can be found at each stage of the booking process, however please be sure to check the details thoroughly at the payment stage of the booking process. Alternatively, or if you are still unsure please contact our call centre and one of our advisers will be happy to advise you further.

Under the Airline Passenger Service Commitment, you are entitled to cancel your booking within 24 hours of making the reservation and receive a full refund of monies paid. Cancellations must be made via our call centre 0330 333 7998.

Any unused ticket will only be eligible for full or partial refund (dependant on fare rules) up to three calendar months after the ticket validity end date.

9. Check-in

Passengers should present themselves at the appropriate check-in desks, which will normally open two hours before the scheduled time of departure for UK Domestic and European flights. Passengers who present themselves after the latest check-in time will not be accepted for travel, and will forfeit their seats.

10. Transfer passengers

Passengers with connecting journeys using separate tickets are not eligible for the facility of through check-in or through tagging of baggage. This means that only customers on connecting flights with itineraries issued on a single ticket with one booking reference will qualify for the through check Service subject to minimum connection times.

11. Passports and visas

Passports are required for all international flights and should be valid for at least 3 months beyond the length of stay. EU and EEA nationals (EU + Iceland, Liechtenstein, Norway) and Swiss nationals are permitted to enter any EU/EEA member state on production of a valid national passport or national identity card.

A passport is not required for travel between Great Britain and Ireland, Northern Ireland and the Channel Islands. However, passengers travelling with bmi regional are required to bring either a passport or some form of acceptable photographic identification when travelling between the UK and the Republic of Ireland.

The procedures outlined above also apply to children and infants.
It is the responsibility of passengers to ensure they have the correct entry, passports and visa documentation, including travel insurance for the travel they are to undertake.
If you are travelling to the USA under the Visa Waiver Programme (VWP) you must obtain Electronic System Travel Authorisation (ESTA) prior to travel. If you do not receive travel authorisation prior to departure bmi cannot be held responsible for denied boarding or admission into the United States. Visit for further information and to apply.

When making a booking your name must match your name as it appears on your passport. We cannot accept you for travel unless all your documents match.

12. Customs control

It is your responsibility to ensure that any goods carried within and outside of the European Union (EU) adhere to Customs regulations.

From 15 June 2007, if you are travelling to or from a country outside the EU, you will need to declare any sums of cash of €10,000 or more (or the equivalent in another currency) to Customs. Please view pdf for more information.

13. Baggage

You may carry some baggage free of charge subject to our conditions and limitations. Please visit baggage.

14. Passengers with special needs

Passengers with special needs who book their seats over the telephone must advise the sales agent of their requirements at the time of booking. Passengers purchasing seats over the internet must then contact the bmi regional Customer Contact Centre on 0330 333 7998, quoting their booking confirmation reference, to give details of their requirements and for confirmation that they can be accommodated on their chosen flight(s). You can help us ensure we meet your needs by contacting us at least 48 hours in advance of travel. For other telephone numbers visit the contact us section.

15. Special assistance

Follow the link for information regarding our services if you require special assistance including advice on the following:
• Elderly passengers
• Reduced mobility
• Expectant mothers
• Oxygen
If you require special assistance during the flight you will not be seated in emergency exit rows of the aircraft in case of an emergency evacuation of the aircraft.

16. Unaccompanied children

bmi regional offers a service for children travelling alone. There is a supervision fee per flight per sector within UK and Europe of £35/€53. This service cannot be booked online and may subject to certain ticket and aircraft conditions. Please visit unaccompanied children.

17. Pet travel

bmi regional can carry assistance/guide dogs on UK domestic flights only, subject to our conditions.

18. Liability

A binding contract is not formed until bmi regional accepts a customer’s offer to buy a ticket. An offer will be deemed to have been accepted by bmi regional once the customer is in receipt of a booking confirmation. Prices are subject to change at any time before acceptance by bmi regional. All flights and products are all offered subject to availability.

Notwithstanding the foregoing, in the event of a genuine website error or inaccuracy, bmi regional reserve the right to withdraw an offer immediately. bmi regional reserve the right to cancel all confirmed bookings that are subject to genuine website error or inaccuracy. In the event of such cancellation bmi regional’s only liability shall be to refund the ticket price paid by the customer.

19. Privacy policy

For information please see our Privacy policy.

20. Personal data

You recognise that personal data has been given to us for the purposes of: making a reservation; purchasing and issuing a Ticket; accounting, billing and auditing (including checking credit or other payment cards); administrative and legal purposes; statistical analysis; developing and providing services; and facilitating security, immigration, customs and entry procedures, and making available such data to government agencies, in connection with your travel. It is also possible that such data may be used for sales and marketing purposes and that it may be disclosed to our travel partners. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, our subsidiaries, Authorised Agents, government agencies, data processors, credit and payment card companies or the providers of the above-mentioned services. This may involve sending your data outside of the European Economic Area. If you do not wish to receive information from us or our travel partners please write to us at the Correspondence address detailed below.

bmi regional and other airlines are obliged by laws introduced in some countries to give border control agencies access to passenger data. Accordingly any information we hold about you and your travel arrangements with us may be disclosed to customs, immigration and law enforcement authorities of any country in your itinerary. This may include details you have given us about any payment details; contact information; and any special requirements you have specified. You are entitled to refuse permission to release your data to such authorities by writing to us at British Midland Regional Limited, Aberdeen Airport East, Wellheads Drive, Dyce, Aberdeen, AB21 7EU, prior to your departure date. If you refuse permission and you are flying to or through a country which requires this information, we may have to cancel your reservation and will be unable to carry you to or through that country.