BMIR

Careers at bmi regional

aircraft

bmi regional operates an all-jet fleet comprising 18 Embraer 135 and 145 aircraft. The airline now operates more than 300 scheduled flights a week across a network of 20 destinations in eight European countries and employs more than 400 staff. bmi regional has held the title of the UK’s most punctual airline for the past nine and won Silver Airline of the Year Award 2013 at the European Regional Airlines Awards. The airline’s scheduled network includes Stavanger and Oslo in Norway, Brussels in Belgium; Esbjerg in Denmark; Toulouse in France; Bremen, Berlin, Frankfurt, Hamburg, and Munich in Germany; Gothenburg, Kalmar and Karlstad in Sweden, and Aberdeen, Birmingham, Bristol, East Midlands, Manchester, Newcastle and Norwich in the UK.


Cabin Crew Opportunities - Bristol

Cabin crew

At bmi regional, the UK’s most punctual airline, we pride ourselves on a number of points, not least our first-rate cabin crew who are the face of our airline.

We expect the highest standards from our cabin crew who are required to be fast thinking and intuitive whilst delivering an exceptional Customer Service on-board product to our customers.

what are the requirements?

• our minimum age is 18
• between 5’2” and 5’9” in height, without shoes, weight in proportion
• qualifications: minimum 4 GCSE’s at A-C or the equivalent. Certificates must be presented at interview or before employment commences
• applicants must hold a 10 year British or European passport before employment OR have the indefinite right to live and work in the UK, as well as any relevant visas. Copies of passport stamps should be included with applications from non-European passport holders
• full driving licence
• a high standard of physical fitness and visual acuity of 6/9 in each eye, aided or unaided
• a good standard of fluency in the English language
• immaculate appearance
• must live within one hours travelling distance from Bristol
• languages – German/Swedish would be advantageous

If you meet the requirements above and believe you have what it takes to be part of our team in Bristol, please click here to complete the application form and email this to the recruitment team at cabin.crewrecruitment@bmiregional.com.

Closing Date: Friday 28th November 2014.

Vacancy: Commercial Management Trainee

Reference number: SA1b

Grade: R1

Location: East Midlands Office

Department: Commercial

Closing date: 26 November 2014

Role Summary


The position is responsible for the support of the UK sales team who are responsible for the management and retention of existing Business/Leisure clients as well identifying and developing new business.

The role works closely with internal departments to ensure objectives are fulfilled e.g. Revenue Management and Marketing.


Key Responsibilities, Tasks and Activities

  • Support the managing a key client-base of business/leisure agents through the organisation of field sales/telephone account-management for the sales team
  • Providing a high level of support and customer service to clients
  • Visiting together with the sales team national/multiple TMC locations, providing updates and organise training where necessary
  • Set up sales reports to enable team to achieving set revenue and market share targets 
  • Obtain and analyse market intelligence and providing competitor activity and pricing feedback
  • Monitor sales performances
  • Assist in increasing industry awareness of brand/products and capitalise on promotional opportunities
  • Extensive travel is required to carry out this role effectively therefore the role suits a flexible individual with an energetic and engaging personality who is able to work in a dynamic and demanding environment.

Core competencies and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

  • Planning & Organising - 2
  • Results Orientated - 2
  • Leadership & Team Working - 1
  • Communication - 2
  • Problem Solving & Decision Making - 1
  • Innovation & Creativity - 2

Knowledge/Skills and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)


  • MS Word and Outlook - 2
  • Commercially astute with strong analytical and forecasting skills - 2
  • MS Excel - 4
  • MS Powerpoint - 3
  • Fully conversant with spoken and written English - 3

Qualifications, Experience Required or Desired

  • A level or equivalent standard of education - Required
  • Tourism, marketing or commercial degree - Desired
  • Interest in travel trade/airline industry with an analytical and/or sales background - Required
  • French or German language qualifications - Desired

To apply for this position please send a covering email and current CV to careers@bmiregional.com stating the job reference and position title in the subject heading.

Vacancy: Commercial Management Trainee

Reference number: SA1b

Grade: R1

Location: Aberdeen Office

Department: Commercial

Closing date: 26 November 2014

Role Summary


The position is responsible for the support of the UK sales team who are responsible for the management and retention of existing Business/Leisure clients as well identifying and developing new business.

The role works closely with internal departments to ensure objectives are fulfilled e.g. Revenue Management and Marketing.


Key Responsibilities, Tasks and Activities

  • Support the managing a key client-base of business/leisure agents through the organisation of field sales/telephone account-management for the sales team
  • Providing a high level of support and customer service to clients
  • Visiting together with the sales team national/multiple TMC locations, providing updates and organise training where necessary
  • Set up sales reports to enable team to achieving set revenue and market share targets 
  • Obtain and analyse market intelligence and providing competitor activity and pricing feedback
  • Monitor sales performances
  • Assist in increasing industry awareness of brand/products and capitalise on promotional opportunities
  • Extensive travel is required to carry out this role effectively therefore the role suits a flexible individual with an energetic and engaging personality who is able to work in a dynamic and demanding environment.

Core competencies and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

  • Planning & Organising - 2
  • Results Orientated - 2
  • Leadership & Team Working - 1
  • Communication - 2
  • Problem Solving & Decision Making - 1
  • Innovation & Creativity - 2

Knowledge/Skills and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)


  • MS Word and Outlook - 2
  • Commercially astute with strong analytical and forecasting skills - 2
  • MS Excel - 4
  • MS Powerpoint - 3
  • Fully conversant with spoken and written English - 3

Qualifications, Experience Required or Desired

  • A level or equivalent standard of education - Required
  • Tourism, marketing or commercial degree - Desired
  • Interest in travel trade/airline industry with an analytical and/or sales background - Required
  • French or German language qualifications - Desired

To apply for this position please send a covering email and current CV to careers@bmiregional.com stating the job reference and position title in the subject heading.

Vacancy: Customer Contact Executive

Reference number: CU1A

Grade: R1

Location: East Midlands

Department: Commercial

Closing date: 21 November 2014

Role Summary


Working within the customer contact team the role is responsible for handling inbound reservations sales and service calls, customer relations queries, handling group booking enquiries and staff travel bookings. 

Key Responsibilities, Tasks and Activities

• Fully accountable in handling pre and post travel reservations queries via phone, including making bookings and updating existing records and making any recommendations to processes in order to improve the overall customer journey
• Proposing and developing new initiatives to improve the contact centre performance and customer satisfaction
• Full end to end responsibility of group bookings, handling enquiries, negotiation of rates and managing the payment process.
• Assisting passengers that require any special service requests including medical clearance, ensuring a seamless process from beginning to end
• Responsible for pre and post customer relations correspondence through phone, email or letter, offering ideas, recommendations and being empowered to demonstrate initiative and ability
• Working within a small team and other departments to ensure all common business goals are achieved
• Successfully hitting individual and team performance targets for both sales and service
• Processing staff travel bookings and enquires for bmi and other carriers
• Providing disruption management support including out of hours and weekends

Core competencies and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

  • Planning & Organising - 2
  • Results Orientated - 2
  • Leadership & Team Working - 2
  • Communication - 3
  • Problem Solving & Decision Making - 2
  • Innovation & Creativity - 2

Knowledge/Skills and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

  • MS Excel - 1
  • MS Word - 1
  • Reservations systems knowledge * - 4
  • GDS knowledge * - 3
  • Fares & ticketing knowledge * - 2
  • Worldtracer knowledge * - 2
  • AIMS * - 1
  • Knowledge of the Airport Services Manual * - 2
  • MS Outlook - 3
  • Social media knowledge - 4
  • Fully conversant with spoken and written English - 4
  • E-ticket manager * - 3

Qualifications, Experience Required or Desired

  • Experience in a similar role - Required
  • Customer service / call centre experience - Required
  • GCSE or equivalent level education - Required
  • Airline experience - Desired

To apply for this position please send a covering email and current CV to careers@bmiregional.com stating the job reference and position title in the subject heading.

Vacancy: Senior Web Developer

Reference number: IT4c

Location: East Midlands Office

Department: IT

Closing date: 21 November 2014

Role Summary


This is a key role which will works closely with all other departments within the airline. The Senior Web Developer will contribute to the development of several websites and internal software applications. The Developer will lead innovative software work across the business. 

Key Responsibilities, Tasks and Activities

  • Develop external and internal facing websites within realistic time frames.
  • Deliver responsive, cross-device functionality with a particular view to mobile site developments.
  • Work closely with the marketing team in requirement gathering for the customer facing websites.
  • Work with internal teams to define and build web reporting and communications systems.
  • Clearly communicate technical designs, estimates, prioritisation and other development issues.
  • Ensure all updates work correctly in development and staging environments, prior to promoting to live sites.
  • This role will also need to contribute effectively to our site SEO and analytics capabilities.
  • This role requires considerable flexibility in approach and effective capability to deliver end-to-end systems in a growing and changing organisation.
  • Clearly communicate technical designs, estimates, prioritisation and other development issues
  • Launch sites in multiple territories and languages
  • Develop landing pages for campaigns
  • Good understanding of cross-browser compatibility issues and solutions.
  • Familiarity with current best practices in Web design.
  • Strong ability to work independently and as part of a team.
  • Ability to handle multiple projects and to meet deadlines in a fast-paced environment

Core competencies and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

  • Planning & Organising - 3
  • Results Orientated - 3
  • Leadership & Team Working - 3
  • Communication - 3
  • Problem Solving & Decision Making - 3
  • Innovation & Creativity - 3

Knowledge/Skills and level required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

  • SEO knowledge - 3
  • PHP, HTML, CSS, JavaScript and .NET framework knowledge - 3
  • Knowledge of implementing site security - 4

Qualifications, Experience Required or Desired

  • Experience developing database-driven web applications - Required
  • Experience with mainstream PHP CMS platforms - Required
  • Experience with mobile-optimization and with responsive design - Desired
  • Experience with database integration including MS SQL, Oracle and MySQL - Desired
  • Familiarity with both LAMP and windows IIS application stacks - Required

To apply for this position please send a covering email and current CV to careers@bmiregional.com stating the job reference and position title in the subject heading.

We do not wish to be contacted by agencies in respect of this vacancy.

Operations and Crewing vacancies - Aberdeen

bmi regional have a requirement for staff in the Operations & Crewing department, based at our offices close to Aberdeen Airport.

Duties carried out within the Operations & Crewing department include the rostering and crewing of flights and ensuring that the Company’s aircraft operate in a safe and punctual manner in accordance with regulatory and company requirements to minimise disruption to the flying programme.

The Operations & Crewing department is a 24/7 operation and the ability to work shifts is required for most positions. Strong accuracy skills and attention to detail is required in addition to the ability to be able to work under pressure to tight deadlines.

Previous experience in a similar role and also within the aviation industry would be an advantage but is not essential.

To apply please email your CV and covering letter to careers@bmiregional.com, stating the subject title - Operations & Crewing Vacancies.