BMIR

Careers at bmi regional

aircraft

bmi regional operates an all-jet fleet comprising 18 Embraer 135 and 145 aircraft. The airline now operates more than 300 scheduled flights a week across a network of 24 destinations in ten European countries and employs more than 400 staff. bmi regional has held the title of the UK’s most punctual airline for the past nine and won Silver Airline of the Year Award 2013 at the European Regional Airlines Awards. The airline’s scheduled network includes Stavanger and Oslo in Norway, Brussels in Belgium; Esbjerg in Denmark; Toulouse in France; Bremen, Berlin, Frankfurt, Hamburg, and Munich in Germany; Gothenburg, Kalmar and Karlstad in Sweden, and Aberdeen, Birmingham, Bristol, East Midlands, Manchester, Newcastle and Norwich in the UK.


Route Analyst (temporary to cover maternity) - East Midlands

Job Title Ref No: RM1b

Grade: R1

Department: Revenue Management and Pricing

Closing Date: 31 March 2015


Role Summary

The purpose of this position is to work as part of the revenue management team in order to control the airlines inventory, selectively accepting or rejecting demand on a flight by flight basis, with the overall aim of maximising revenue on each route.

Working as part of a small team you should be an enthusiastic team member, commercially aware and have a positive attitude. The ability to make decisions and adopt a well organised, logical approach whilst working in a target orientated and deadline driven environment is also essential.

Applicants should have a good working knowledge of Excel and the ability to learn quickly. Previous experience in a commercial/analytical environment would be advantageous.


Key Responsibilities, Tasks and Activities

• Inventory management
• Analysing trends and implementing proactive recommendations
• Reviewing pricing structures and strategies and formulating proposals
• Recommending changes to capacity/frequency
• Special event management on specific routes
• Forecasting revenue based on market trends


Core Competencies & Level Required

Planning & Organising 3
Results Orientated 3
Leadership & Team Working 2
Communication 3
Problem Solving & Decision Making 4
Innovation & Creativity 3


Knowledge / Skills & Level Required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent) *following appropriate training

Reservations Systems knowledge (AIRM/Amadeus/Radixx/QL2) 4
MS Excel 3
Commercial awareness 4
Numeracy & Literacy skills 4
Analytical skills 4


Qualifications / Experience (Required or Desired) 

Experience working in a commercial analytical role - Required
Graduate level of education or equivalent - Desired
Airline pricing experience - Desired

To apply please email your CV and covering letter to careers@bmiregional.com, stating the job title in the subject line.


French Speaking Customer Contact Executive - East Midlands

Job Title Ref No: CU1b

Grade: R1

Department: Commercial


Role Summary

Working within the customer contact team on a shift work basis, the role is responsible for handling inbound reservations sales and service calls, customer relations queries, handling group booking enquiries and staff travel bookings. 

Key Responsibilities, Tasks and Activities

• Fully accountable in handling pre and post travel reservations queries via phone, including making bookings and updating existing records and making any recommendations to processes in order to improve the overall customer journey
• Proposing and developing new initiatives to improve the contact centre performance and customer satisfaction
• Full end to end responsibility of group bookings, handling enquiries, negotiation of rates and managing the payment process.
• Assisting passengers that require any special service requests including medical clearance, ensuring a seamless process from beginning to end
• Responsible for pre and post customer relations correspondence through phone, email or letter, offering ideas, recommendations and being empowered to demonstrate initiative and ability
• Working within a small team and other departments to ensure all common business goals are achieved
• Successfully hitting individual and team performance targets for both sales and service
• Processing staff travel bookings and enquires for bmi and other carriers
• Providing disruption management support including out of hours and weekends

Core Competencies & Level Required

Planning & Organising 2
Results Orientated 2
Leadership & Team Working 2
Communication 3
Problem Solving & Decision Making 2
Innovation & Creativity 2

Knowledge / Skills & Level Required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent) *following appropriate training

MS Excel 1
MS Word 1
Reservations systems knowledge * 4
GDS knowledge * 3
Fares & ticketing knowledge * 2
Worldtracer knowledge * 2
AIMS * 1
Knowledge of the Airport Services Manual * 2
MS Outlook 3
Digital media knowledge 4
Written & oral communication skills 4
E-ticket manager * 3

Qualifications / Experience Required or Desired 

Experience in a similar role - Required
Customer service / call centre experience - Required
GCSE or equivalent level education - Required
Fluent French Speaker - Required
Airline experience - Desired

To apply please email your CV and covering letter to careers@bmiregional.com, stating the job title in the subject line.