BMIR

Careers at bmi regional

aircraft

bmi regional operates an all-jet fleet comprising 18 Embraer 135 and 145 aircraft. The airline now operates more than 300 scheduled flights a week across a network of 24 destinations in ten European countries and employs more than 400 staff. bmi regional has held the title of the UK’s most punctual airline for the past nine and won Silver Airline of the Year Award 2013 at the European Regional Airlines Awards. The airline’s scheduled network includes Oslo in Norway, Brussels in Belgium; Esbjerg in Denmark; Toulouse in France; Bremen, Frankfurt, Hamburg, and Munich in Germany; Karlstad in Sweden, and Aberdeen, Bristol, East Midlands, Newcastle and Norwich in the UK.


Cabin Crew opportunities - Bristol

Cabin crew

At bmi regional, the UK’s most punctual airline, we pride ourselves on a number of points, not least our first-rate cabin crew who are the face of our airline.

We expect the highest standards from our cabin crew who are required to be fast thinking and intuitive whilst delivering an exceptional Customer Service on-board product to our customers.

What are the requirements?

• our minimum age is 18
• between 5’2” and 5’9” in height, without shoes, weight in proportion
• qualifications: minimum 4 GCSE’s at A-C or the equivalent. Certificates must be presented at interview or before employment commences
• applicants must hold a 10 year British or European passport before employment OR have the indefinite right to live and work in the UK, as well as any relevant visas. Copies of passport stamps should be included with applications from non-European passport holders
• full driving licence
• a high standard of physical fitness and visual acuity of 6/9 in each eye, aided or unaided
• a good standard of fluency in the English language
• immaculate appearance
• must live within one hours travelling distance from Bristol
• languages – German/French would be advantageous

If you meet the requirements above and believe you have what it takes to be part of our team in Bristol, please click here to complete the application form and email this to the recruitment team at cabin.crewrecruitment@bmiregional.com

Closing Date: Friday 22 May 2015

Airworthiness Engineer

Job Title Ref No: TR3d

Grade: R3

Department: Technical Services and Planning

Location: Aberdeen Hangar

Closing Date: Monday 1 June 2015

Role Summary

To assist the Technical Services and Planning Manager to ensure that the airline has a comprehensive Reliability Control Program with continued airworthiness & aircraft systems support in compliance with Part M requirements.  Also to assist to monitor and issue ARC Certificates as required.

Key Responsibilities, Tasks and Activities

To ensure that the airline has an aircraft reliability program as required by EASA requirements acceptable to the CAA
• Monitor inspection findings arising from scheduled and unscheduled maintenance and ensure revisions to the Aircraft Maintenance Program are embodied
• Monitor and control repetitive defects in liaison with other Tech Services Engineers
• Evaluate unserviceable components and parts, determine corrective actions and issue technical directives/notices
• Evaluate teardown reports and trends, corrective actions, overhaul reports from repair/overhaul vendors and suppliers
• Collect, compile and analyse data and provide accurate reports detailing recommendations for action by the department affected
• Compile and analyse reliability data for incorporation into the reliability program – initiate reliability alert
• Advance warranty claims on unserviceable components with the support of Materials Management department
• Research maintenance data to initiate changes in the maintenance program to improve reliability
• Research engineering data to recommend improvements to systems and components
• Calculate aircraft reliability performance parameters such as Mean Time between Failure (MTBF) and Mean Time between Unscheduled Removals (MTBUR) from reliability databases
• Perform failure root cause and corrective action analysis
• Evaluate non routine discrepancies from Line and Base Maintenance for applicability and effectiveness of maintenance program
• Audit non routine discrepancies for completeness and proper ATA coding
• Provide engineering support to maintain continued airworthiness of aircraft and identify solutions to improve aircraft reliability
• Develop technical procedures and prepare engineering orders/work orders to address and correct aircraft reliability issues
• Coordinates alerted investigations of significant technical problems, systems, and components
• Tracks development of appropriate corrective action program
• Proposes to the Technical Services and Planning Manager tasks and/or intervals, which may be safely eliminated, modified, or extended
• Provides feedback to Maintenance, QA, Technical Services and Operations
• Maintains record of corrective actions
• Continually makes effect to maintain high quality data
• Performs research, attempting to discover degrading trends before a problem becomes significant
• Notifies the Technical Services and Planning Manager of any changes needed for improvements to the Reliability Process/Program
• Aircraft Systems Technical Support on troubleshooting & issues by liaison with OEMs, and Aircraft Manufacturer
• Provide technical and advisory support to the Maintenance, Quality Department, Stores and Flight Operations Departments
• The assessments and analysis of Manufacturer’s Alert Service Bulletins, Service Bulletins, Service Letters and Fleet Team Digest notifications and making recommendations concerning the enhancement of aircraft systems reliability
• The assessments and analysis of Airworthiness Directives, Service Bulletins and all other Technical Data
• Liaise with vendors and Civil Aviation Authorities
• Create monthly Reliability Report and Chair monthly review meeting
• Any other reasonable request from Management

Knowledge / Skills & Level Required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent)

Aircraft, engine and avionic systems knowledge 4
MS Office 3
Reliability Engineering 4
Knowledge of EASA Part 145 and Part M 3
Continuing airworthiness knowledge 3
OASES 3
Human factors, performance and limitation knowledge 2
Leadership / People / Team management skills 2
AIMS 2
Analytical Skills 4

Qualifications / Experience Required or Desired 

Considerable experience in a Reliability Engineer/Airworthiness Engineer Role - Required
Degree level education in Aeronautical Engineering - Desired
5 years experience of working with commercial aircraft - Required
Reliability qualification - Desired
Previous Form 4 approval for ARC - Desired

To apply please email your CV and covering letter to careers@bmiregional.com, stating the job title in the subject line.

Customer Contact Executive (temporary for 9 - 12 months)

Job Title Ref No: CU1a

Grade: R1

Department: Commercial

Location: East Midlands office

Closing Date: 22 May 2015


Role Summary

Working within the customer contact team on a shift work basis, the role is responsible for handling inbound reservations sales and service calls, customer relations queries, handling group booking enquiries and staff travel bookings. 

Key Responsibilities, Tasks and Activities

• Fully accountable in handling pre and post travel reservations queries via phone, including making bookings and updating existing records and making any recommendations to processes in order to improve the overall customer journey
• Proposing and developing new initiatives to improve the contact centre performance and customer satisfaction
• Full end to end responsibility of group bookings, handling enquiries, negotiation of rates and managing the payment process.
• Assisting passengers that require any special service requests including medical clearance, ensuring a seamless process from beginning to end
• Responsible for pre and post customer relations correspondence through phone, email or letter, offering ideas, recommendations and being empowered to demonstrate initiative and ability
• Working within a small team and other departments to ensure all common business goals are achieved
• Successfully hitting individual and team performance targets for both sales and service
• Processing staff travel bookings and enquires for bmi and other carriers
• Providing disruption management support including out of hours and weekends

Knowledge / Skills & Level Required (1 = basic, 2 = reasonable, 3 = good, 4 = excellent) * following appropriate training

MS Excel 1
MS Word 1
Reservations systems knowledge * 4
GDS knowledge * 3
Fares & ticketing knowledge * 2
Worldtracer knowledge * 2
AIMS * 1
Knowledge of the Airport Services Manual * 2
MS Outlook 3
Digital media knowledge 4
Written & oral communication skills 4
E-ticket manager * 3

Qualifications / Experience - Required or Desired 

Experience in a similar role - Required
Customer service / call centre experience - Required
GCSE or equivalent level education - Required
Airline experience - Desired


To apply please email your CV and covering letter to careers@bmiregional.com, stating the job title in the subject line.